Privacy Policy

Effective Date: August 26, 2026

CactusAndSucculentLover (“CactusAndSucculentLover,” “we,” “us,” or “our”), a [State] company located at [Insert Business Address], is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase cacti, succulents, and related plant-care products, schedule an in-person pickup or nursery appointment, or otherwise interact with our Service. This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Refunds & Returns Policy, all of which are incorporated by reference.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect a. Information You Provide to Us:
- Account information, such as your name, email address, phone number, and password.
- Order information, including billing and shipping address, plants and products purchased, and order history.
- Payment information, including credit/debit card, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment method information necessary to process your purchase. We do not store full payment credentials; payment processing is handled through secure, industry-standard third-party payment providers.
- Pickup and appointment information, including details you provide when scheduling an in-person pickup order or a by-appointment nursery visit, such as your preferred date, time, and contact information.
- USDA hardiness zone or growing-region information you voluntarily provide to help us recommend cold-hardy or climate-appropriate cacti and succulents.
- Communications you send to us, including customer service inquiries, plant-care questions, order or shipping issues, and product reviews.
b. Information Collected Automatically:
- Device and usage information, such as IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Service.
- Cookies and similar tracking technologies, used to remember your preferences, maintain your shopping cart, and analyze site traffic.
c. Information From Third Parties:
- Information from payment processors, shipping carriers, and fraud-prevention services necessary to complete and protect your transaction.
- Information from our e-commerce platform provider and marketing or analytics partners that helps us understand how customers find and use our Service.
How We Use Your Information We use the information we collect to: a. Process and fulfill orders, including live plant and plant-care product purchases, pickup orders, and in-person appointment scheduling.
b. Communicate with you about your order, live-plant shipping updates, and return or exchange requests.
c. Provide customer service and respond to plant-care and product inquiries.
d. Recommend cold-hardy and climate-appropriate cacti and succulents based on information you provide, such as your growing zone.
e. Improve our website, catalog, and services.
f. Send you promotional communications and mailing-list updates about new plant releases and restocked items, where you have opted in, which you may unsubscribe from at any time.
g. Detect, prevent, and address fraud, unauthorized transactions, and other illegal activity.
h. Comply with legal obligations, including tax, accounting, and consumer protection requirements.
How We Share Your Information We do not sell your personal information. We may share your information in the following circumstances: a. Service Providers: With third parties who perform services on our behalf, such as our e-commerce/hosting platform, payment processing, order fulfillment, shipping carriers, IT support, and marketing services, solely for the purpose of providing the Service.
b. Growers and Suppliers: With growers, hybridizers, or supplying nurseries where necessary to fulfill a special order, verify plant sourcing, or process a warranty or live-arrival guarantee claim.
c. Legal Requirements: Where required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of CactusAndSucculentLover, our customers, or others.
d. Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction.
e. With Your Consent: For any other purpose disclosed to you at the time your information is collected, or with your consent.
Cookies and Tracking Technologies We use cookies and similar technologies to operate and improve the Service, remember your shopping cart, and understand how visitors use our website. You can control cookies through your browser settings; disabling cookies may affect certain features of the Service, such as the ability to complete a purchase.
Data Retention We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, satisfy live-arrival guarantee and return periods, comply with legal and tax obligations, resolve disputes, and enforce our agreements.
Data Security We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices and Rights a. Access and Correction: You may request access to, or correction of, the personal information we hold about you by contacting us at customer-service@cactusandsucculentlover.com.
b. Marketing Communications: You may opt out of promotional emails and mailing-list messages at any time by using the unsubscribe link included in those communications or by contacting us directly.
c. Account Deletion: You may request that we delete your Account and associated personal information, subject to our legal and legitimate business obligations to retain certain records (such as order and warranty history).
d. California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As noted above, we do not sell your personal information.
e. Do Not Track: Our Service does not currently respond to “Do Not Track” browser signals.
Children’s Privacy The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.
Third-Party Links Our Service may contain links to third-party websites, including grower/nursery partner sites and payment processors. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
International Users The Service is intended for use by residents of the United States. We currently ship live plants only within the continental United States and do not knowingly collect information from individuals located outside the United States.
Changes to This Privacy Policy CactusAndSucculentLover reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.
Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: CactusAndSucculentLover
5210 Trenholm Rd, Columbia, SC 29206
Email: customer-service@cactusandsucculentlover.com

By using the CactusAndSucculentLover website and Service, you acknowledge that you have read and understood this Privacy Policy.